1. Returns

We offer a 14-day return window from the date of delivery. If you are not completely satisfied with your purchase, you may return your fragrance — even if it has been opened and tested — provided the bottle is in good condition and not used in excess.

To initiate a return, please contact our team at support@ryzeeg.com with your order number and reason for return. Once your request is approved, you will receive instructions on how to return the product.

Please ensure the item is returned in its original packaging, including the box and any accompanying materials. Items that arrive damaged due to inadequate return packaging may not qualify for a refund.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within 7–10 business days. Please note that depending on your bank or payment provider, it may take an additional few days for the refund to reflect in your account.

You will receive an email confirmation once your refund has been processed.

3. Exchanges

Each order is eligible for one exchange only. If you would like to exchange your fragrance for a different scent or size from the RYZE collection, please contact us at support@ryzeeg.com within 14 days of delivery.

To complete an exchange, follow these steps:

1. Visit our Returns & Exchanges page and enter your order number along with the email or phone number used at checkout.
2. Once your order details appear, click "Request Return / Exchange" — this will open a pre-filled email to our support team.
3. In the email body, specify that you would like an exchange and include the fragrance name and size you would like to receive instead.
4. Our team will review your request and reply within 24–48 hours with confirmation and return shipping instructions.
5. Ship the original product back to us in its original packaging. Once we receive and inspect it, your replacement will be dispatched.

You will receive tracking information for the replacement shipment via email and SMS.

4. Damaged or Defective Orders

In the unlikely event that your order arrives damaged, defective, or not as described, please contact us at support@ryzeeg.com within 14 days of receiving your package. To help us resolve your issue as quickly as possible, please include:

• Your order number.
• Clear photographs of the damaged or defective item.
• A photograph of the packing slip (if available).

Once verified, we will arrange a free replacement at no additional cost to you. In cases where a replacement is unavailable, a full refund will be issued.

5. Non-Returnable Items

The following are not eligible for return or exchange:

• Orders beyond the 14-day return window.
• Products that have been used in excess or are not in a condition suitable for resale.
• Items purchased during promotional sales or as part of bundled offers, unless otherwise stated.
• Gift cards or digital products.

RYZE reserves the right to refuse a return or exchange if the returned item does not meet the conditions outlined in this policy.

6. Cancellations

You may cancel your order at no cost as long as it has not yet been dispatched to our shipping partner. Once fulfilled and handed over to Bosta, cancellations are no longer possible. Please contact us as early as possible at support@ryzeeg.com with your order number if you wish to cancel.

In cases where an order has already been dispatched, you may initiate a return after receiving the order, subject to the conditions outlined in Section 1 above.

7. AI-Assisted Support and This Policy

Our website features an AI-powered Brand Agent that may assist you with product enquiries and general guidance, including questions about returns and exchanges. Please note that the Brand Agent is an automated system and any information it provides regarding returns, refunds, or exchanges is for general guidance only. The Brand Agent cannot process returns, authorise refunds, or modify orders.

8. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. Any revisions will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. The Refund Policy in effect at the time of your purchase will apply to that transaction.

9. Contact Us

For any questions regarding returns, refunds, or exchanges, our team is here to help.

Our support team typically responds within 24–48 hours.

سياسة الاسترجاع والاستبدال

آخر تحديث: ١٥ مارس ٢٠٢٦

في ‏RYZE، رضاك يهمّنا‏. لو المنتج ما عجبكش أو حصلت أي مشكلة في طلبك، إحنا هنا نساعدك‏. السياسة دي بتوضّح حقوقك في الاسترجاع والاستبدال واسترداد الفلوس للمنتجات اللي اشتريتها من موقعنا ‏ryzeeg.com‏.

١‏. الاسترجاع

عندك ١٤ يوم من تاريخ استلام الطلب عشان ترجّع المنتج‏. حتى لو فتحت العطر وجرّبته، تقدر ترجّعه بشرط إن الزجاجة تكون في حالة كويسة ومتستخدمتش بشكل مبالغ فيه‏.

كلّمنا على ‏support@ryzeeg.com‏ وابعتلنا رقم الطلب وسبب الاسترجاع، وهنرد عليك بالتعليمات‏. لازم المنتج يرجع في العلبة الأصلية بتاعته‏.

٢‏. استرداد الفلوس

بعد ما نستلم المنتج ونتأكد من حالته، هنرجّعلك فلوسك على نفس طريقة الدفع اللي استخدمتها خلال ٧ لـ ١٠ أيام عمل‏. ممكن البنك ياخد وقت إضافي عشان المبلغ يظهر في حسابك‏.

٣‏. الاستبدال

تقدر تستبدل المنتج مرة واحدة بس لكل طلب‏. لو عايز ريحة تانية أو حجم مختلف، كلّمنا على ‏support@ryzeeg.com‏ خلال ١٤ يوم من الاستلام وهنرتّبلك الموضوع‏.

لو المنتج البديل سعره أعلى، هتدفع الفرق‏. لو أقل، هنرجّعلك الفرق‏.

٤‏. لو وصلك منتج تالف أو فيه عيب

لو الطلب وصلك مكسور أو فيه أي مشكلة، كلّمنا خلال ١٤ يوم وابعتلنا صور واضحة للمنتج ورقم الطلب‏. هنبعتلك بديل مجانًا، ولو المنتج مش متوفر هنرجّعلك فلوسك بالكامل‏.

٥‏. حاجات مش بترجع

مش هنقدر نقبل استرجاع في الحالات دي: طلبات عدّى عليها أكتر من ١٤ يوم، منتجات مستخدمة بشكل مبالغ فيه، منتجات اتشرت في عروض أو باقات (إلا لو اتقال غير كده)، وكروت الهدايا‏.

٦‏. إلغاء الطلب

تقدر تلغي طلبك ببلاش طالما لسه ما اتشحنش‏. لو الطلب خرج للشحن خلاص مع بوسطة، مش هنقدر نلغيه — بس تقدر ترجّعه بعد ما يوصلك‏.

٧‏. المساعد الذكي

الموقع فيه مساعد ذكي (‏AI‏) يقدر يساعدك في استفساراتك، بس هو مش بيقدر يعمل استرجاع أو استرداد فلوس‏. لو في أي اختلاف بين كلام المساعد الذكي والسياسة المكتوبة هنا، السياسة دي هي المرجع‏.

٨‏. تواصل معانا

فريق الدعم بيرد خلال ٢٤ لـ ٤٨ ساعة‏.