Overview

Welcome to RYZE Fragrances. The terms "we," "us," and "our" refer to RYZE Fragrances, an independent Egyptian perfume house operating under the domain ryzeeg.com. RYZE operates this store and website, including all related information, content, features, tools, products, and services — including AI-powered features such as the Brand Agent conversational assistant — in order to provide you, the customer, with a curated shopping experience (the "Services"). Our Services are powered by Shopify. Certain features are powered by Microsoft Clarity and Microsoft Advertising.

These Terms of Service ("Terms"), together with our Privacy Policy and Refund Policy, describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.

Section 1 — Eligibility and Account

By using the Services, you represent that you are at least 18 years of age. If you are under 18, you may only use the Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

To make a purchase or access certain features, you may be asked to provide information such as your name, email address, phone number, shipping address, and billing details. You represent and warrant that all information you provide is accurate, current, and complete.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer, sell, or assign your account to any other person. If you suspect unauthorised access to your account, please contact us immediately at support@ryzeeg.com.

Section 2 — Our Products

We make every effort to present our fragrances accurately on the website, including descriptions, imagery, and pricing. However, variations in colour, packaging appearance, or product presentation may occur due to differences in screen displays, device settings, and photographic conditions.

All product descriptions, formulations, and availability are subject to change at any time without prior notice, at our sole discretion. We reserve the right to limit the quantity of any product sold to any individual, household, or geographic region, and to discontinue any product at any time.

RYZE fragrances are Eau de Parfum formulations crafted with premium-grade ingredients. While we stand behind the quality of every product we sell, individual experiences with scent performance — including longevity, projection, and sillage — may vary depending on skin chemistry, application method, and environmental factors.

Section 3 — Orders and Acceptance

When you place an order through our website, you are making an offer to purchase. RYZE reserves the right to accept or decline any order at its sole discretion. Your order is not binding until we confirm acceptance by processing your payment and issuing an order confirmation.

Please review your order carefully before submission. Once an order has been accepted and dispatched, we may be unable to accommodate cancellation requests. If we are unable to fulfil, or choose not to accept, an order, we will notify you using the contact information provided at checkout.

Your purchases are subject to our Refund Policy.

Section 4 — Pricing, Payment, and Taxes

All prices displayed on the website are in Egyptian Pounds (EGP) and are inclusive of applicable taxes, unless otherwise stated. Shipping fees are calculated separately at checkout and are not included in the displayed product price.

Prices, discounts, and promotional offers are subject to change without notice. The price charged for your order will be the price in effect at the time of purchase, as confirmed in your order confirmation email.

We accept payment via the methods displayed at checkout. By submitting your payment information, you represent and warrant that you are authorised to use the selected payment method and that all information provided is accurate and complete. You agree to pay all charges incurred through your account at the prices in effect at the time of purchase, including any applicable shipping fees.

In the event of a pricing error, we reserve the right to cancel the affected order and issue a full refund. For the avoidance of doubt, prices or availability information communicated by the Brand Agent during a conversation do not constitute binding offers and are subject to confirmation on the product page and at checkout.

Section 5 — Shipping and Delivery

We ship across all of Egypt through our logistics partners. Delivery timeframes are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, incorrect address information, or circumstances beyond our control.

Once your order has been handed over to the shipping carrier, the risk of loss or damage passes to you. For details on shipping zones, fees, and estimated delivery times, please refer to our FAQ.

Section 6 — Returns, Exchanges, and Refunds

All returns, exchanges, and refunds are governed by our Refund Policy. By placing an order, you acknowledge and agree to the terms outlined therein.

Section 7 — Intellectual Property

All content on the Services — including but not limited to the RYZE name, logos, trademarks, product names, fragrance names (Como, Leen, Nova, Sweet Amber, Malachite), text, images, graphics, product photography, packaging designs, videos, audio, AI-generated content and responses, and the overall design and arrangement of the website — is the property of RYZE Fragrances or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, download, store, or transmit any material from the Services — including content generated by the Brand Agent — without our prior written consent.

The RYZE name, logo, and all associated product and service names, designs, and slogans are trademarks of RYZE Fragrances. Unauthorised use of any RYZE intellectual property is strictly prohibited. Shopify's name, logo, and trademarks are the property of Shopify Inc. Microsoft, Microsoft Clarity, and related marks are the property of Microsoft Corporation. All other third-party trademarks appearing on the Services are the property of their respective owners.

Section 8 — AI-Powered Features and the Brand Agent

8.1 Nature of the Service. Our website includes an AI-powered conversational shopping assistant ("Brand Agent") provided by Microsoft through Microsoft Clarity. The Brand Agent uses artificial intelligence and machine-learning technologies to engage in natural-language conversations, answer product-related questions, provide personalised recommendations, and guide you through the shopping experience. The Brand Agent is an automated AI system — you are not communicating with a human being.

8.2 Informational Purposes Only. All information, recommendations, and suggestions provided by the Brand Agent are for general informational and convenience purposes only. Brand Agent responses do not constitute professional advice (including but not limited to medical, dermatological, financial, or legal advice), warranties, guarantees, binding offers, or contractual commitments of any kind. You acknowledge that AI-generated content may be inaccurate, incomplete, or outdated. For binding product information — including pricing, availability, ingredients, and specifications — you must refer to the official product pages and checkout process.

8.3 No Binding Offers. The Brand Agent may reference product prices, availability, shipping estimates, promotions, or other details during a conversation. Such references are provided for convenience and do not constitute binding offers. Only prices and terms displayed at the point of checkout are binding upon RYZE's acceptance of your order.

8.4 User Conduct in AI Conversations. When interacting with the Brand Agent, you agree not to:

• Submit content that is unlawful, abusive, threatening, defamatory, or otherwise objectionable.
• Attempt to manipulate, exploit, or reverse-engineer the AI system through prompt injection, adversarial inputs, or similar techniques.
• Use the Brand Agent to generate content that infringes the intellectual property rights of any third party.
• Share sensitive personal information — such as government identification numbers, financial account credentials, passwords, or health data — through the chat interface.
• Use the Brand Agent for any purpose unrelated to browsing, shopping, or enquiring about RYZE products and services.
• Attempt to cause the Brand Agent to produce harmful, discriminatory, misleading, or inappropriate content.

8.5 Data Processing. The content of your Brand Agent conversations is collected and processed by RYZE and Microsoft to provide the service, analyse engagement, and improve AI quality. For full details on how this data is handled, please see our Privacy Policy (Section 4 — AI-Powered Features and the Brand Agent) and the Microsoft Privacy Statement.

8.6 Availability. The Brand Agent is provided on an "as is" and "as available" basis. We do not guarantee that the Brand Agent will be available at all times, free from errors, or suitable for any particular purpose. We reserve the right to modify, suspend, or discontinue the Brand Agent — or any AI-powered feature — at any time without notice.

8.7 Limitation of Liability for AI Features. To the fullest extent permitted by applicable law, RYZE and Microsoft shall not be liable for any loss, damage, or harm — whether direct, indirect, incidental, special, or consequential — arising from your reliance on information provided by the Brand Agent, including but not limited to: inaccurate product descriptions, incorrect pricing or availability information, unsuitable fragrance recommendations, or any other AI-generated content. You assume full responsibility for any decisions made based on Brand Agent interactions.

Section 9 — Behaviour Analytics and Session Replay

We use Microsoft Clarity to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first-party and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. Additionally, we use this information for site optimisation, fraud and security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Section 10 — Third-Party Tools and Services

Certain features of the Services may rely on tools, integrations, or services provided by third parties — including Microsoft Clarity, Microsoft Advertising, and the AI models powering the Brand Agent. These are made available on an "as is" and "as available" basis, without any warranties or endorsement from RYZE. We bear no responsibility for the performance, accuracy, or availability of third-party tools, including the underlying AI models and their outputs.

Any new features, tools, or resources added to the Services in the future — including new or updated AI-powered capabilities — shall be subject to these Terms.

Section 11 — Third-Party Links

The Services may contain links to third-party websites or platforms that are not operated or controlled by RYZE. The Brand Agent may also reference or suggest third-party resources during conversations. We are not responsible for examining or evaluating the content, accuracy, privacy practices, or security of any third-party site. Access to and use of linked third-party sites is at your own risk.

We strongly recommend reviewing the terms and privacy policies of any third-party site before engaging with it.

Section 12 — Relationship with Shopify

RYZE is powered by Shopify, which enables us to provide the Services. However, all sales and transactions made through our store are between you and RYZE directly. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and RYZE, including any injury, damage, or loss resulting from purchased products or services. You hereby release Shopify and its affiliates from all claims, damages, and liabilities arising from your transactions with RYZE.

Section 13 — Relationship with Microsoft

Certain features of the Services — including behaviour analytics, session replay, and the AI-powered Brand Agent — are provided by Microsoft through Microsoft Clarity and Microsoft Advertising. Microsoft is an independent third-party service provider and is not an agent, partner, or joint venturer of RYZE. By using the Services, you acknowledge and agree that Microsoft is not responsible for any aspect of any sale between you and RYZE, and that Microsoft bears no liability for any recommendations, information, or content generated by the Brand Agent. You hereby release Microsoft and its affiliates from all claims, damages, and liabilities arising from your use of AI-powered features on the Services, to the fullest extent permitted by applicable law.

Section 14 — Privacy

All personal information collected through the Services — including data collected through the Brand Agent and Microsoft Clarity — is subject to our Privacy Policy. Certain personal information may also be subject to Shopify's Privacy Policy and the Microsoft Privacy Statement. By using the Services, you acknowledge that you have read and understood all three.

Section 15 — User Feedback and Content

If you submit any ideas, suggestions, feedback, reviews, or other content ("Feedback") through the Services — including through conversations with the Brand Agent — you grant RYZE a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including for the improvement of AI-powered features.

You represent and warrant that you own or have the necessary rights to all Feedback you submit, and that your Feedback does not violate the rights of any third party or any applicable law. We reserve the right to monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, defamatory, or otherwise objectionable.

We are under no obligation to maintain Feedback in confidence, provide compensation for it, or respond to it.

Section 16 — Errors and Corrections

Occasionally, information on the Services — including information generated by the Brand Agent — may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or shipping. We reserve the right to correct any such errors and to cancel or modify orders placed based on inaccurate information, at any time and without prior notice. AI-generated content is particularly susceptible to inadvertent inaccuracies, and you should always verify important details on the relevant product page.

Section 17 — Prohibited Uses

You may access and use the Services for lawful purposes only. You agree not to use the Services — including the Brand Agent and any other AI-powered feature — directly or indirectly, to:

• Engage in any unlawful, fraudulent, or malicious activity.
• Violate any applicable local, national, or international law or regulation.
• Infringe upon the intellectual property rights of RYZE, Shopify, Microsoft, or any third party.
• Harass, abuse, intimidate, defame, or harm any person, including RYZE employees.
• Transmit false, misleading, or deceptive information.
• Distribute spam, unsolicited communications, or promotional material.
• Impersonate any person or entity.
• Upload or transmit viruses, malware, or other harmful code.
• Use automated tools, bots, scrapers, or AI agents to access or extract data from the Services without our prior written consent.
• Attempt to bypass, circumvent, or interfere with any security or access-control features of the Services.
• Engage in conduct that restricts or inhibits any other person's use of the Services.
• Attempt to manipulate, exploit, jailbreak, or reverse-engineer the Brand Agent or any other AI system on the Services through prompt injection, adversarial inputs, or similar techniques.
• Use the Brand Agent to generate, solicit, or disseminate harmful, discriminatory, defamatory, misleading, or illegal content.
• Systematically extract, scrape, or collect Brand Agent responses for the purpose of building competing products or datasets.

Section 18 — Automated Agents

If you deploy or enable any automated software or agent ("Agent") to interact with the Services — including the Brand Agent — such Agent must at all times identify itself as non-human in all requests, must not conceal or mimic human behaviour, must not complete or circumvent CAPTCHAs, and must comply with all access restrictions and technical measures we implement. We reserve the right to block or limit Agent access at our sole discretion.

Section 19 — Termination

We may terminate or restrict your access to the Services, in whole or in part, at any time and without prior notice, for any reason including breach of these Terms. Upon termination, you remain liable for all amounts due. The following sections shall survive termination: Intellectual Property, AI-Powered Features and the Brand Agent (Sections 8.2, 8.4, and 8.7), User Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and any other provisions that by their nature should survive.

Section 20 — Disclaimer of Warranties

The Services — including AI-powered features, the Brand Agent, and all products offered through the Services — are provided on an "as is" and "as available" basis, without any representations, warranties, or conditions of any kind, whether express or implied. To the fullest extent permitted by applicable law, RYZE disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Without limiting the foregoing, RYZE makes no warranty or representation that: (a) the Brand Agent will provide accurate, complete, or reliable information; (b) AI-generated recommendations will be suitable for your individual needs or preferences; (c) the Brand Agent or other AI features will be uninterrupted, timely, secure, or error-free; or (d) AI-generated content will be free from bias, hallucination, or factual errors.

Some jurisdictions do not allow the exclusion of implied warranties, in which case the above disclaimer may not apply to you.

Section 21 — Limitation of Liability

Section 22 — Indemnification

You agree to indemnify, defend, and hold harmless RYZE, Shopify, Microsoft, and their respective affiliates, partners, officers, directors, employees, agents, and service providers from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from or related to: (1) your breach of these Terms; (2) your violation of any law or third-party rights; (3) your access to and use of the Services; or (4) your misuse of AI-powered features, including attempts to manipulate, exploit, or abuse the Brand Agent.

Section 23 — Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall continue in full force and effect.

Section 24 — Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right. These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and RYZE regarding your use of the Services, superseding all prior agreements, communications, and proposals.

Section 25 — Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. Any unauthorised assignment shall be null and void. RYZE may transfer or assign these Terms and its rights and obligations without restriction.

Section 26 — Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt, including the Egyptian Personal Data Protection Law No. 151 of 2020. Any disputes arising from or in connection with these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of Cairo, Egypt.

Section 27 — Changes to These Terms

We reserve the right to update, modify, or replace any part of these Terms at any time by posting the revised version on this page. Material changes — including changes to AI-related provisions — will be communicated in accordance with applicable law. Your continued use of the Services following the posting of changes constitutes your acceptance of those changes. We encourage you to review this page periodically.

Section 28 — Contact Information

For questions or concerns regarding these Terms of Service, please contact us:

RYZE Fragrances

شروط الاستخدام

آخر تحديث: ١٥ مارس ٢٠٢٦

لما بتستخدم موقع ‏RYZE‏ (‏ryzeeg.com‏) أو بتشتري منه، أنت بتوافق على الشروط دي‏. الشروط دي بتنظّم العلاقة بينك وبين ‏RYZE Fragrances‏ وبتتكامل مع سياسة الخصوصية وسياسة الاسترجاع بتوعنا‏.

١‏. الأهلية والحساب

لازم يكون عمرك ١٨ سنة على الأقل عشان تستخدم الموقع‏. لو أقل من كده، لازم يكون في إشراف ولي أمر‏. أنت مسؤول عن كل اللي بيحصل على حسابك وعن دقة البيانات اللي بتقدمها‏. لو شكّيت إن حد دخل حسابك، كلّمنا فورًا على ‏support@ryzeeg.com‏.

٢‏. المنتجات

بنحاول نعرض المنتجات بأدق صورة ممكنة، بس ممكن يحصل فروقات بسيطة في الألوان أو الشكل بسبب شاشة جهازك‏. أداء العطر (الثبات والانتشار) بيختلف من شخص للتاني حسب طبيعة البشرة والجو‏. من حقنا نغيّر الأسعار أو نوقف أي منتج في أي وقت‏.

٣‏. الطلبات والدفع

لما بتعمل طلب، ده عرض شراء مننا — الطلب مش ملزم لينا غير لما نأكده ونعالج الدفع‏. الأسعار بالجنيه المصري وشاملة الضرائب‏. الشحن بيتحسب لوحده عند الـ ‏checkout‏. راجع طلبك كويس قبل ما تأكده لأن بعد الشحن صعب نلغيه‏.

٤‏. الشحن والتوصيل

بنوصّل لكل محافظات مصر عن طريق شركاء الشحن بتوعنا‏. مواعيد التوصيل تقديرية ومش مضمونة‏. بعد ما الطلب يخرج للشحن، مسؤولية أي تأخير أو تلف بتكون على شركة الشحن‏.

٥‏. الاسترجاع والاستبدال

كل عمليات الاسترجاع والاستبدال والاسترداد بتتم حسب سياسة الاسترجاع بتاعتنا‏. لما بتعمل طلب، أنت بتوافق على الشروط المذكورة فيها‏.

٦‏. الملكية الفكرية

كل حاجة على الموقع — الاسم، اللوجو، أسماء العطور، الصور، التصميمات، والمحتوى اللي بينتجه المساعد الذكي — ملك ‏RYZE‏ ومحمية بقوانين الملكية الفكرية‏. مسموحلك تستخدم الموقع للتصفح والشراء الشخصي بس‏. ممنوع تنسخ أو توزع أي محتوى بدون إذن كتابي مننا‏.

٧‏. المساعد الذكي (‏Brand Agent‏)

الموقع فيه مساعد ذكي مقدّم من ‏Microsoft‏ بيستخدم ذكاء اصطناعي عشان يساعدك في اختيار العطور والرد على أسئلتك‏. المساعد ده نظام آلي مش إنسان‏.

كل المعلومات اللي بيقدمها المساعد الذكي هي للاسترشاد فقط ومش بتمثّل عروض ملزمة‏. الأسعار والتوافر الرسميين هم اللي بيظهروا في صفحة المنتج وعند الدفع‏. المساعد ممكن يغلط أحيانًا، فراجع المعلومات المهمة بنفسك‏.

٨‏. الاستخدامات الممنوعة

ممنوع تستخدم الموقع أو المساعد الذكي في أي حاجة غير قانونية، أو تحاول تتلاعب بالنظام، أو تستخرج بيانات بشكل آلي، أو تنشر محتوى مسيء أو مضلل‏. من حقنا نوقف حسابك في أي وقت لو خالفت الشروط دي‏.

٩‏. إخلاء المسؤولية

الموقع والمنتجات والمساعد الذكي مقدمين "كما هم" بدون أي ضمانات‏. ‏RYZE‏ ولا ‏Shopify‏ ولا ‏Microsoft‏ مسؤولين عن أي خسارة مباشرة أو غير مباشرة ناتجة عن استخدامك للموقع أو اعتمادك على معلومات المساعد الذكي‏.

١٠‏. القانون المعمول به

الشروط دي بتخضع لقوانين جمهورية مصر العربية، بما فيها قانون حماية البيانات الشخصية رقم ١٥١ لسنة ٢٠٢٠‏. أي نزاع بيتم الفصل فيه أمام محاكم القاهرة‏.

١١‏. تواصل معانا

لو عندك أي سؤال عن الشروط دي:

‏RYZE Fragrances‏