Returns & Exchanges

If a bottle is not right, we make it right. Find your order below; the rest takes under a minute.

14 days from delivery

On us return pickup

One exchange per order

Which bottles are coming back?

What would you like instead?

A different scent keeps the size you chose; we swap it bottle for bottle.

Exchange for

Reason

Where should the courier pick up? Pick up from my delivery addressThe address your order was delivered to Pick up from a different addressEnter it the way you would at checkout

First name

Last name

Address

Apartment, suite, etc. (optional)

City

Governorate

Postal code

Phone

Anything we should know? (optional)

Email for written confirmation

The bottles are in their original packaging and I agree to the Return & Refund Policy.

Consider it handled.

Your return request is with us.

Request received

It is in our inbox with everything we need. We confirm the details in writing within 48 hours.
Courier collects at your door

Once confirmed, our courier picks the bottles up from your address. Keep them in their original packaging; pickup is on us.
Exchange ships, or refund lands

We inspect within 3 business days of arrival and confirm the outcome in writing. Refunds are issued within 7 to 10 business days of approval; cash orders are refunded by bank transfer or mobile wallet such as InstaPay.

For a damaged or wrong item, one step speeds everything up: send a photo of the bottle in its packaging to our WhatsApp with your order number. We start the review the moment it arrives.

WhatsApp us Continue shopping

Prefer a person? Write to support@ryzeeg.com and we reply within 48 hours.

Returns & Exchanges

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