Returns & Exchanges
If a bottle is not right, we make it right. Find your order below; the rest takes under a minute.
14 days
from delivery
On us
return pickup
One
exchange per order
Consider it handled.
Your return request is with us.
-
Request received
It is in our inbox with everything we need. We confirm the details in writing within 48 hours.
-
Courier collects at your door
Once confirmed, our courier picks the bottles up from your address. Keep them in their original packaging; pickup is on us.
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Exchange ships, or refund lands
We inspect within 3 business days of arrival and confirm the outcome in writing. Refunds are issued within 7 to 10 business days of approval; cash orders are refunded by bank transfer or mobile wallet such as InstaPay.
For a damaged or wrong item, one step speeds everything up:
send a photo of the bottle in its packaging to our WhatsApp with
your order number. We start the review the moment it arrives.
Prefer a person? Write to
support@ryzeeg.com
and we reply within 48 hours.
