1. Coverage

We ship to all governorates of the Arab Republic of Egypt served by Bosta's nationwide network: Greater Cairo, Alexandria, the Delta, the Canal Zone, Upper Egypt, and the Red Sea governorates, urban and rural. We do not currently ship internationally.

2. Processing and Dispatch: the Clock

• Orders confirmed before 17:00 EET on a business day are processed the same or the next business day; orders after 17:00, on Fridays, Saturdays, or public holidays, enter processing the next business day.
• Processing ends when the parcel is handed to Bosta: the "dispatch" timestamp you receive by email/SMS. Every delivery estimate below counts from that dispatch timestamp.

3. Delivery Estimates

Estimates are made in good faith and can be affected by weather, holidays, or carrier load; they are not a guaranteed delivery date. If your parcel exceeds its estimate meaningfully, contact us and we will pursue it with Bosta the same business day.

4. Fees and Free-Delivery Promotions

Shipping fees are calculated by destination and order value and are always displayed at checkout before you pay; the checkout figure is the binding one. Current promotions (for example, free delivery above LE 1,800 to Cairo and Alexandria) are announced on the site, applied automatically at checkout, and may be changed prospectively at any time. Shipping fees are non-refundable except where the return results from our error; see the Return & Refund Policy.

5. Cash on Delivery (COD)

• COD is available across Egypt: you pay the full amount, products plus any shipping fee, to the Bosta courier at delivery. Couriers may not carry change, so please have the exact amount.
• We may limit or suspend COD for particular regions, order values, or accounts with repeated refused deliveries, at our reasonable discretion.

6. Tracking, Attempts, and Failed Delivery

• On dispatch you receive a tracking reference; Bosta additionally notifies you by SMS/WhatsApp and the courier calls before arrival.
• If you are unreachable, Bosta re-attempts delivery on the following business day, up to two additional attempts.
• After the final failed attempt the parcel returns to us. We will contact you to reship (a new shipping fee may apply) or refund the products per the Return & Refund Policy.

7. Address Accuracy and Changes

You are responsible for the accuracy of the delivery address and phone number. Address corrections are free any time before dispatch; contact us with your order number. After dispatch, changes depend on Bosta's capabilities and may add delay.

8. Damage on Arrival

Every RYZE parcel is packed for fragile glass. If a parcel arrives visibly damaged, you may refuse it with the courier; if you discover damage after opening, report it within 48 hours of the delivery timestamp with photos/video to support@ryzeeg.com: full resolution at our cost per the Return & Refund Policy, Section 4.

9. The AI Assistant, and Contact

The on-site AI assistant can answer shipping questions and read your tracking status, but it cannot change addresses or delivery times; the written policy governs over any AI answer. Full contact channels: Contact Information · company identification: Legal Notice.