1. Shipping Coverage

We currently ship to all governorates across the Arab Republic of Egypt, including but not limited to Cairo, Giza, Alexandria, the Nile Delta governorates, the Canal Zone, Upper Egypt, and Red Sea governorates. Delivery is available to both urban and rural areas served by our logistics partner Bosta's nationwide network.

2. Estimated Delivery Times

Once your order has been processed and handed over to Bosta, estimated delivery times are as follows:

Greater Cairo and Giza. 1–2 business days from the date of dispatch.

Alexandria. 1–3 business days from the date of dispatch.

Nile Delta and Canal Zone Governorates. 2–3 business days from the date of dispatch. This includes Qalyubia, Sharqia, Dakahlia, Gharbia, Monufia, Beheira, Kafr El Sheikh, Damietta, Port Said, Ismailia, and Suez.

Upper Egypt. 2–4 business days from the date of dispatch. This includes Fayoum, Beni Suef, Minya, Asyut, Sohag, Qena, Luxor, and Aswan.

Red Sea, Matrouh, North Sinai, South Sinai, and New Valley. 3–5 business days from the date of dispatch.

3. Order Processing

Orders are typically processed and dispatched within 1–2 business days of order confirmation (excluding weekends and public holidays). Processing times may be longer during peak periods, product launches, or promotional events.

You will receive an email and/or SMS notification once your order has been dispatched, along with a tracking number to monitor your shipment in real time.

Please ensure that all shipping information — including your full name, phone number, and delivery address — is accurate and complete at the time of checkout. RYZE is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

4. Shipping Fees

Shipping fees are calculated at checkout based on your delivery address and the total value of your order. The applicable shipping fee will be clearly displayed before you complete your purchase.

From time to time, RYZE may offer free shipping promotions on orders that meet a minimum purchase threshold. The terms and availability of such promotions are subject to change without notice and will be communicated on the website.

Shipping fees are non-refundable, except in cases where a return is the result of an error on our part (e.g., wrong item shipped, defective product). Please refer to our Refund Policy for further details.

5. Payment Methods and Cash on Delivery

We accept the payment methods displayed at checkout, which may include credit and debit cards, mobile wallets, and other electronic payment options.

We also offer Cash on Delivery (COD) for orders shipped within Egypt. When selecting COD, you will pay the full order amount — including any applicable shipping fees — directly to the Bosta delivery courier upon receipt of your package. Please ensure you have the exact amount ready, as couriers may not carry change.

RYZE reserves the right to limit or suspend the COD option for certain regions, order values, or customer accounts at its sole discretion.

6. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email and/or SMS. You can track your shipment in real time using any of the following methods:

• Our Order Tracking page on the RYZE website.
• The Bosta tracking portal at bosta.co/tracking-shipments.
• Contacting our support team at support@ryzeeg.com with your order number.

Tracking information is updated in real time by Bosta and reflects the most current status of your shipment. Please allow up to 24 hours after dispatch for tracking details to become available.

7. Delivery Attempts and Failed Deliveries

Bosta will attempt to deliver your order to the address provided at checkout. If delivery is unsuccessful (e.g., no one is available to receive the package, the address is inaccessible, or the recipient refuses the shipment), the courier may make additional delivery attempts or hold the package at a nearby Bosta hub.

If delivery cannot be completed after reasonable attempts, the package will be returned to RYZE. In such cases:

• For prepaid orders, a refund will be issued minus the original shipping fee and any return shipping costs incurred.
• For COD orders, the order will be cancelled at no charge.

RYZE is not responsible for delays or failures caused by incorrect address information, the recipient's unavailability, or refusal to accept delivery.

8. Risk of Loss

All purchases are made pursuant to a shipment contract. Once your order has been handed over to Bosta for delivery, the risk of loss or damage passes to you. If your order is lost or damaged during transit, please contact us within 14 days of the expected delivery date at support@ryzeeg.com. We will work with Bosta to investigate and resolve the issue.

In cases where loss or damage during transit is confirmed, RYZE will arrange a replacement shipment or issue a full refund at our discretion.

9. Packaging

All RYZE fragrances are carefully packaged to ensure they arrive in perfect condition. Our packaging is designed to protect the product during transit and to reflect the quality of the RYZE brand. Each order is securely sealed and cushioned to minimise the risk of breakage.

If you have any special packaging requirements — such as gift wrapping or a personalised note — please include your request in the order notes at checkout. We will do our best to accommodate your request, though availability may vary.

10. Delays and Force Majeure

While we and our logistics partner Bosta strive to deliver every order within the estimated timeframes, delays may occur due to circumstances beyond our control, including but not limited to: severe weather, natural disasters, public holidays, national events, government restrictions, labour disputes, infrastructure disruptions, or other force majeure events.

In the event of a significant delay, we will make reasonable efforts to notify you via email or SMS. RYZE shall not be liable for any loss, damage, or inconvenience arising from delivery delays caused by force majeure or other factors outside our reasonable control.

11. AI-Assisted Support and This Policy

Our website features an AI-powered Brand Agent that may provide general guidance on shipping-related enquiries, including estimated delivery times and tracking assistance. Please note that the Brand Agent is an automated system, and any shipping information it provides is for general guidance only. The Brand Agent cannot modify shipping addresses, reroute shipments, or override delivery schedules.

12. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, logistics partnerships, coverage areas, or legal requirements. Any revisions will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about your shipment, delivery status, or this Shipping Policy, please contact us:

Our support team typically responds within 24–48 hours.

سياسة الشحن والتوصيل

آخر تحديث: ١٥ مارس ٢٠٢٦

في ‏RYZE‏ بنحرص إن طلبك يوصلك بأسرع وقت وبأمان‏. الشحن والتوصيل بيتم عن طريق شريكنا اللوجستي بوسطة‏. السياسة دي بتوضّح كل التفاصيل المتعلقة بالشحن للطلبات من موقعنا ‏ryzeeg.com‏.

١‏. التغطية

بنوصّل لـكل محافظات مصر — القاهرة، الجيزة، الإسكندرية، الدلتا، الصعيد، القناة، البحر الأحمر، سيناء، وغيرهم‏.

٢‏. مدة التوصيل المتوقعة

بعد ما الطلب يخرج للشحن:

القاهرة والجيزة: ١–٢ يوم عمل‏.

الإسكندرية: ١–٣ أيام عمل‏.

الدلتا ومنطقة القناة: ٢–٣ أيام عمل‏.

الصعيد: ٢–٤ أيام عمل‏.

البحر الأحمر، مطروح، سيناء، الوادي الجديد: ٣–٥ أيام عمل‏.

٣‏. تجهيز الطلب

الطلبات بتتجهّز وتتشحن خلال ١–٢ يوم عمل من تأكيد الطلب (ماعدا الجمعة والسبت والأعياد)‏. هتوصلك رسالة على الإيميل أو ‏SMS‏ برقم التتبع لما الطلب يخرج‏. اتأكد إن عنوانك ورقم تليفونك صح عند الطلب — مش مسؤولين عن تأخير بسبب بيانات غلط‏.

٤‏. مصاريف الشحن

مصاريف الشحن بتتحسب عند الـ ‏checkout‏ حسب عنوانك وقيمة الطلب‏. أحيانًا بنقدّم شحن مجاني على الطلبات فوق مبلغ معيّن — العرض ده بيتغير من وقت للتاني‏.

مصاريف الشحن مش بترجع إلا لو المشكلة كانت من عندنا (منتج غلط أو تالف)‏.

٥‏. طرق الدفع والدفع عند الاستلام

بنقبل الدفع بالكروت والمحافظ الإلكترونية وطرق الدفع اللي بتظهر عند الـ ‏checkout‏. كمان عندنا الدفع عند الاستلام (‏COD‏) — بتدفع المبلغ كامل شامل الشحن للمندوب لما الطلب يوصلك‏. جهّز المبلغ المظبوط لأن المندوب ممكن ما يكونش معاه فكة‏.

٦‏. تتبع الطلب

بعد ما الطلب يتشحن، هتوصلك رسالة برقم التتبع‏. تقدر تتابع طلبك من صفحة تتبع الطلبات على موقعنا، أو من موقع بوسطة (‏bosta.co/tracking-shipments‏)، أو تكلّمنا على ‏support@ryzeeg.com‏.

٧‏. محاولات التوصيل الفاشلة

لو المندوب ما لقاش حد يستلم الطلب أو العنوان مش واضح، هيحاول تاني‏. لو التوصيل فشل بعد المحاولات، الطلب هيرجعلنا‏. في الحالة دي: الطلبات المدفوعة مقدمًا هتترد ناقص مصاريف الشحن، وطلبات الدفع عند الاستلام هتتلغي بدون أي رسوم‏.

٨‏. التلف أو الفقدان أثناء الشحن

لو طلبك اتلف أو ضاع أثناء الشحن، كلّمنا خلال ١٤ يوم من تاريخ التوصيل المتوقع على ‏support@ryzeeg.com‏. هنتواصل مع بوسطة ونحقق في الموضوع‏. لو اتأكدنا من المشكلة، هنبعتلك بديل أو نرجّعلك فلوسك‏.

٩‏. التغليف

كل عطور ‏RYZE‏ بتتغلّف بعناية عشان توصلك سليمة‏. لو عندك طلب خاص (تغليف هدايا أو رسالة مخصوصة)، اكتبه في ملاحظات الطلب وهنحاول ننفذه‏.

١٠‏. المساعد الذكي

المساعد الذكي على الموقع ممكن يساعدك في أسئلة عن الشحن ومواعيد التوصيل، بس هو نظام آلي ومش بيقدر يعدّل عناوين أو يغيّر مواعيد التوصيل‏. لو في أي اختلاف بين كلام المساعد الذكي والسياسة المكتوبة هنا، السياسة دي هي المرجع‏.

١١‏. تواصل معانا

لو عندك أي سؤال عن الشحن أو التوصيل:

فريق الدعم بيرد خلال ٢٤ لـ ٤٨ ساعة‏.